top of page



1.1. SELLER:

  • Name/Title: AbilityPool

  • Address: Esentepe Mah. Buyukdere Cad. No: 199, Levent 199, 34394, Sisli/Istanbul

  • Phone: +90 212 456 20 00

  • Email:



The subject of this contract is the "Law on the Protection of Consumers No. 4077" regarding the sale and delivery of the product, the qualities and sales price of which are specified below, which the BUYER has ordered electronically from the "" and "" internet shopping site belonging to the SELLER. and determining the rights and obligations of the parties in accordance with the provisions of the "Regulation on Implementation Procedures and Principles of Distance Contracts".

3.2. Payment method:

3.2.1. Payment by Wire Transfer / EFT: Payment can be made by choosing the "Pay by Wire Transfer / EFT" payment method of the product to be purchased on the SELLER's website  "" and "". is to be carried. In order to complete the payment process, you must make a payment to one of our bank account numbers sent to your e-mail address within 5 days. During the payment via wire transfer/EFT, you must write the reference number created specifically for you when you click on the “To Pay by Wire Transfer/EFT” button in the payment description. If this payment method is chosen, the costs of money transfer or EFT for the relevant payment may be reflected to the BUYER by the payment providers. In such a case, the SELLER is not responsible for the related money order or EFT costs.

3.2.2. Payment with iyzico: Payment is the continuation of the purchase by choosing the “For Payment with iyzico” payment method of the Product to be purchased on the SELLER's "" and "" web pages. After clicking the Confirm and Continue button, the BUYER is directed to the iyzico Secure Payment page and makes the payment.

The SELLER is not responsible for any problems that may arise in the payment due to errors that may be made by the BUYER during the payment.

3.3. On the other hand, due to the fact that the forward sales are made only with the credit cards of the banks, the buyer will confirm the relevant interest rates and the information about the default interest separately from the bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the buyer, in accordance with the provisions of the legislation in force. accepts, declares and undertakes.

Credit card Return Procedure:

In cases where the buyer uses his right of withdrawal, or the product subject to the order cannot be supplied for various reasons, or in cases where the decision of the arbitral tribunal is decided to refund the consumer, the procedure for returning the product to the credit card is stated below, if the shopping is made with a credit card and in installments: makes the repayment to the customer in installments.  "" and "" after paying the entire product price to the bank in one go, in case the installment expenses made from the bank's POS are returned to the credit card of our customer, the parties involved in the issue are victims of The requested refund amounts are transferred by the Bank to the bearer's accounts in installments. The installment amounts paid by the customer until the cancellation of the sale, if the return date and the card's account cut-off dates do not coincide, 1 refund will be reflected on the card each month, and the installments paid by the customer before the return will be paid for another month after the end of the sales installments, equal to the number of installments he has paid before the return. will be. In case of the return of goods and services purchased with a card, "" and "" cannot pay the Customer in cash as per the contract they have made with the bank. In case of a transaction, the customer will be refunded through the relevant software, and since the member merchant, namely "" and "", is obliged to pay the relevant amount to the bank in cash or on account, the customer cannot be paid in cash in accordance with the procedure we have explained above. Refund to the credit card will be made by the Bank in accordance with the above procedure, after "" and "" pay the Bank in one go. The Buyer accepts and undertakes that he has read and accepted this procedure.

3.4- Delivery Method and Address:

  • Delivery address :

  • Delivery Person:

  • Billing address :


The delivery will be hand-delivered at the Buyer's address specified above via the courier company. Even if the buyer is not at the address at the time of delivery, the SELLER will be deemed to have fulfilled its performance fully and completely. For this reason, all kinds of damages arising from the late delivery of the product by the buyer and the expenses incurred due to the product waiting in the cargo company and / or the return of the cargo to the SELLER belong to the BUYER.

Cargo Fee: 18,00 TL and the cargo price is added to the total amount of the order and paid by the customer. It is not included in the product price.



  • 4.1. The BUYER, on the "" and "" website, provides the "information form" prepared in accordance with the provisions of the "Law No. 4077" and "Regulation on Implementation Procedures and Principles Regarding Door-to-door Sales" and the contract, which is also specified in the 3rd article of the contract. declares that he has read and learned all the preliminary information about the basic characteristics of the product/products/services, sales price and payment method and delivery, and gives the necessary confirmation in electronic environment.

  • 4.2. The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.

  • 4.3. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

  • 4.4. The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

  • 4.5- For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

  • 4.6- In case the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, not due to the BUYER's fault, after the delivery of the product, provided that the product has been delivered to the BUYER. It must be sent to the SELLER within 3 days. In this case, the shipping costs belong to the BUYER.

  • 4.7- Defective or damaged products of the products sold with or without a warranty certificate can be sent to the SELLER for the necessary repair to be made by the authorized service within the (defective) warranty conditions, in which case the shipping costs will be covered by the SELLER.



The BUYER has the right to withdraw within 7 days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period and the product must not be used in accordance with the provisions of Article 6. In case this right is exercised, it is obligatory to return the original invoice and a copy of the cargo delivery report stating that the product delivered to the 3rd person or the BUYER has been sent to the SELLER. The product price is returned to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The shipping cost of the product returned due to the right of withdrawal is covered by the SELLER. We undertake that the consumer has the right to withdraw from the contract by refusing the goods or services within seven days from the date of receipt of the goods or the signing of the contract without any legal or criminal liability and without giving any reason, and to take back the goods from the date the withdrawal notification reaches the seller or supplier. In accordance with the general communiqué of the tax procedure law numbered 385, in order for the refund to be processed, the relevant sections of the invoice that we have sent to you, which includes the return section, must be filled in completely and sent back to us together with the product after it has been signed. However, since our customers do not pay VAT in their orders in the TRNC and abroad, they are obliged to pay the taxes of the products they have received at the customs. Customers do not have the right of withdrawal for the products that are not received from the customs in any way. Because, pursuant to Article 8 of the REGULATION ON DISTANCE CONTRACTS APPLICATION PROCEDURES AND PRINCIPLES, the Consumer has the right to withdraw from the contract by rejecting the goods within seven days from the date of receipt, without taking any legal or criminal responsibility and without giving any reason, in distance contracts regarding the sale of goods.



The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, and products whose expiration date has passed. The use of the right of withdrawal in the following products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used. - Herbal Tablet Products - Products that cannot be returned due to their nature (except in cases where the product is defective or defective, products that may pose a health hazard after opening, e.g. products that require one-to-one contact with the body during use (), disposable products, rapidly deteriorating or expired Products and refunds are not possible.



In case the parties fail to fulfill their obligations under this contract from their resources, the provisions of the Debtor's Default in Articles 106-108 of the Code of Obligations shall apply. In cases of default, if any party fails to fulfill its obligations without a justifiable reason, the other party will give the non-performing party a period of 7 days for the performance of the said act. In the event that it is fulfilled within this period, the party that does not fulfill its performance will be deemed to be in default and the creditor has the right to demand the delivery of the goods, and/or the termination of the contract and the refund of the price by demanding the performance of the performance. Pursuant to the last paragraph of Article 9 of the Regulation on Distance Contracts, if the seller "" and "" cannot fulfill their contractual obligations, claiming that it is impossible to fulfill the goods or services subject to the order (in case the product cannot be supplied from the supplier Company in any way), undertakes to notify the consumer of this situation before the contractual performance obligation expires. In this case, "" and "" have the right to terminate the contract immediately and undertake to return the price of the product ordered by the Customer and all documents that put him under debt, if any. If "" and "" cannot deliver the product subject to the contract within the period due to force majeure or extraordinary events such as weather conditions that prevent transportation, interruption of transportation, fire, earthquake, flood, In cases where "" and "" have no responsibility, the Buyer may exercise one of the rights to cancel the order or delay the delivery time until the impediment is removed. If the BUYER cancels the order, the amount paid is paid to him within 10 days (in the case of installments made with a credit card, the above procedure for the credit card refund is accepted by the BUYER)



In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the BUYER's or SELLER's settlement are authorized up to the value declared by the Ministry of Industry and Trade. In the event that the order is realized, the BUYER is deemed to have accepted all the terms of this contract.

bottom of page