top of page
Kutuları yığını








Your requests are processed to prepare for delivery at the end of the order. After your order is approved, it will be delivered to the cargo company at the end of 5 (five) working days at the latest. The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order. The products that are the subject of the contract are delivered to the BUYER by the cargo company to be determined by the SELLER. Cargo fee and cargo insurance fee, if any, are paid by the buyer to the cargo company in the basket.


After the payment is made, the delivery time of the contracted products to the cargo takes an average of 1 to 14 working days.

The SELLER is not responsible for any damage that may occur to the product during Cargo and Delivery. The BUYER has the right not to accept the cargo when the product delivered to him is damaged. If there is any damage or loss of use that may occur in the product due to cargo transportation, the BUYER must attach a damage determination report (minute) from the cargo company representative and add it to the product/products to be returned to the cargo authority before approving the delivery receipt at the time of delivery. Otherwise, the responsibility for damage or loss of use caused by cargo damage will be the BUYER's and the product cannot be returned. In the event that the SELLER detects that the error occurred in the product occurred before the cargo and delivery, the process of replacing the product and sending it back to the cargo takes a maximum of 7 working days after the damaged product reaches the SELLER's warehouse. In the event of a situation arising from the unavailability of the product, the SELLER shall return the payment made to the BUYER under the conditions specified in this contract.




The BUYER has the right to withdraw within 7 days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period and the product must not be used in accordance with the provisions of Article 6. In case this right is exercised, it is obligatory to return the original invoice and a copy of the cargo delivery report stating that the product delivered to the 3rd person or the BUYER has been sent to the SELLER. The product price is returned to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The shipping cost of the product returned due to the right of withdrawal is covered by the SELLER. We undertake that the consumer has the right to withdraw from the contract by refusing the goods or services within seven days from the date of receipt of the goods or the signing of the contract without any legal or criminal liability and without giving any reason, and to take back the goods from the date the withdrawal notification reaches the seller or supplier. In accordance with the general communiqué of the tax procedure law numbered 385, in order for the refund to be processed, the relevant sections of the invoice that we have sent to you, which includes the return section, must be filled in completely and sent back to us together with the product after it has been signed. However, since our customers do not pay VAT in their orders in the TRNC and abroad, they are obliged to pay the taxes of the products they have received at the customs. Customers do not have the right of withdrawal for the products that are not received from the customs in any way. Because, pursuant to Article 8 of the REGULATION ON DISTANCE CONTRACTS APPLICATION PROCEDURES AND PRINCIPLES, the Consumer has the right to withdraw from the contract by rejecting the goods within seven days from the date of receipt, without taking any legal or criminal responsibility and without giving any reason, in distance contracts regarding the sale of goods.



The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, and products whose expiration date has passed. The use of the right of withdrawal in the following products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used. - Herbal Tablet Products - Products that cannot be returned due to their nature (except in cases where the product is defective or defective, products that may pose a health hazard after opening, e.g. products that require one-to-one contact with the body during use (), disposable products, rapidly deteriorating or expired Products and refunds are not possible.



In case the parties fail to fulfill their obligations under this contract from their resources, the provisions of the Debtor's Default in Articles 106-108 of the Code of Obligations shall apply. In cases of default, if any party fails to fulfill its obligations without a justifiable reason, the other party will give the non-performing party a period of 7 days for the performance of the said act. In the event that it is fulfilled within this period, the party that does not fulfill its performance will be deemed to be in default and the creditor has the right to demand the delivery of the goods, and/or the termination of the contract and the refund of the price by demanding the performance of the performance. Pursuant to the last paragraph of Article 9 of the Regulation on Distance Contracts, if the seller "" and "" cannot fulfill their contractual obligations, claiming that it is impossible to fulfill the goods or services subject to the order (in case the product cannot be supplied from the supplier Company in any way), undertakes to notify the consumer of this situation before the contractual performance obligation expires. In this case, "" and "" have the right to terminate the contract immediately and undertake to return the price of the product ordered by the Customer and all documents that put him under debt, if any. If "" and "" cannot deliver the product subject to the contract within the period due to force majeure or extraordinary events such as weather conditions that prevent transportation, interruption of transportation, fire, earthquake, flood, In cases where "" and "" have no responsibility, the Buyer may exercise one of the rights to cancel the order or delay the delivery time until the impediment is removed. If the BUYER cancels the order, the amount paid is paid to him within 10 days (in the case of installments made with a credit card, the above procedure for the credit card refund is accepted by the BUYER)


Delivery and Return Conditions

bottom of page